How to Reset My Double-Factor Authentication Code

In this tutorial, you will learn how you can easily reset a user’s double-factor authentication code used to access the Jotelulu platform.

Security and protection are top priorities for any IT infrastructure, and at Jotelulu, we apply the highest levels of security to all our systems to prevent unauthorised access or data filtering.

When accessing the Jotelulu platform, if activated, you will be asked for a double-factor authentication code for maximum security. Such codes are normally provided by Google Authenticator or any other app that can synchronise accounts.

However, there may be an occasion when you need to reset a user’s double-factor authentication code, so it is important to know how. Otherwise, they will not be able to access the platform.


How to recover my double-factor authentication code


Before you get started:

To successfully complete this tutorial and recover your double-factor authentication code, you will need:

  • To be registered with an organisation on the Jotelulu platform and have logged in.
  • To have enabled 2-step verification for at least one user.
  • To be able to log in as an administrator with permissions over the other users in the organisation.


Part 1 – Resetting double-factor authentication

To send a new authentication key, you need to log in to the platform as an administrator with permissions over the organisation’s other users.

Once you have logged in, click on “Organisation” (1).

Part 1 - Go to the Organisation section

Part 1 – Go to the Organisation section

Next, click on “Users” in the left-hand menu (2).

Part 1 - Go to the Users section

Part 1 – Go to the Users section

Click on the User for which you want to reset double-factor authentication (3).

Part 1 - Click on the user in question

Part 1 – Click on the user in question

On the next page, select “Generate new key” (4).

Part 1 - Select Generate New Key

Part 1 – Select Generate New Key


Part 2 – User steps

Shortly after, the user will receive a notification with the message “2-step verification has been activated for your user on the Jotelulu platform” and indicating that they need to change the authentication code in their 2-step verification app.

To begin using the new key, they need to scan the QR code on the screen (5) and follow the steps displayed in the app, which normally involves simply adding the key and giving it a name.

Part 2 - Load the new user key by scanning the QR code

Part 2 – Load the new user key by scanning the QR code

NOTE:  If you have any problems registering the new key, we recommend deleting the old key and scanning the QR code again.

Your new 2-step verification code is now configured and ready to use.


Conclusions and next steps:

This tutorial explains how you can quickly reset a user’s double-factor authentication code used to access the Jotelulu platform. This process is very simple and can be carried out from the Jotelulu panel as an administrator.

Hopefully, you won’t have any issues resetting your double-factor authentication code, but if you do encounter any problems, don’t hesitate to contact us at so that we can help you.

Thank you for choosing Jotelulu!


Fill out the form and one of our Sales team will contact you soon.  | 

You can unsubscribe from these communications at any time. For more information,  check our Privacy Policy.


We make the difficult easy

Existing Disaster Recovery tools often require advanced knowledge to manage, demanding expertise that is difficult to acquire.

Jotelulu’s Disaster Recovery aims to make the difficult easy and offers a very simple deployment based on a three-step configuration:

Origin (Primary Site)
Determine the origin location of the subscription on which the Disaster Recovery service will be established.

Destination (Recovery Site)
Set the destination location (availability zone) where you want the Recovery Site to be deployed.

Replication characteristics
Specify the data related to the number of copies to be kept and the frequency at which the replication will be performed.