The challenge
As a Senior Sysadmin in the Partner Success team, you will play a key role as a technical reference in resolving complex incidents, performing advanced troubleshooting, and driving continuous operational improvement. Your mission will be to ensure the stability, efficiency, and scalability of the platform while also enabling partners to successfully adopt, use, and grow with Jotelulu’s cloud solutions.
You will be part of a structure where you will work closely with the team manager, with a clear focus on technical contribution and partner success. You will contribute to deep incident analysis, support critical escalations, and actively participate in the evolution of procedures and operational best practices, while also guiding partners throughout their lifecycle.
You will be responsible for providing advanced support across cloud infrastructure, including systems, virtualization, networking, storage, and performance. In addition, you will play a key role in partner onboarding, adoption, and enablement, ensuring they can extract maximum value from the platform.
Collaboration will be key. You will work cross-functionally with Sales during onboarding, with Infrastructure and Product teams to improve platform stability, and with technology partners to enhance overall operability. In addition, you will contribute to the technical development of the team by promoting knowledge sharing and mentoring more junior profiles.
Requirements that are important for us
We are looking for a Senior Sysadmin with strong experience in IT environments and advanced technical support, capable of tackling complex issues in production environments while also acting as a trusted technical advisor for partners.
Relevant experience and expected outcomes
- 4–5+ years of experience in technical support, system administration, or infrastructure engineering in production environments.
- Experience in advanced troubleshooting within cloud platforms or complex IT environments.
- Strong knowledge of operating systems (Linux and/or Windows), virtualization, networking, and storage.
- Experience managing critical incidents and high-impact technical escalations.
- Ability to diagnose performance, stability, and availability issues in distributed systems.
- Experience participating in post-incident analysis and defining preventive actions.
- Experience collaborating with infrastructure, product, or engineering teams to resolve complex issues.
- Experience onboarding and enabling partners, ensuring successful adoption and long-term engagement.
- Fluency in Portuguese and Spanish; additional languages are a plus.
Key skills and expected impact
- Ability to technically lead the resolution of complex incidents.
- Strong analytical thinking and a structured approach to problem diagnosis.
- Ability to translate complex technical problems into clear, actionable solutions.
- Strong prioritization skills in high-pressure environments and critical incidents.
- Strong focus on continuous improvement, automation, and process standardization.
- Excellent communication skills to support partners and elevate the technical level of the team.
- Ability to mentor and transfer knowledge to other technical profiles.
- Comfort working with technical partners and customers in demanding environments.
- Ability to lead onboarding processes and enable partners to fully adopt the platform.
- Proactive mindset to improve partner experience, engagement, and retention.
Tools
- Ticketing, monitoring, and incident management tools.
- Observability systems, logging, and metrics platforms.
- Virtualization, networking, and storage environments.
- Automation and scripting tools.
- Documentation and knowledge management systems (runbooks, knowledge bases, etc.).
Ready to shake up the tech world? At Jotelulu, we’re on a mission to empower Technology Service Providers with our secure, all-in-one cloud platform. We unite automation, AI, and growth tools, giving our partners the freedom to scale fast, launch big ideas, and build their brand with confidence.
This is the perfect time to join us: the company is growing rapidly, the challenges are exciting, and each person has a real impact.
If you are passionate, ambitious and ready to help shape the future of cloud technology, we want to meet you. You will join a fun, fast-paced, collaborative, and agile team, helping us scale our platform to millions of users while building out Jotelulu’s own infrastructure and data centers with the latest technologies.
Life a Jotelulu
We’re passionate about technology, but we’re also a bit geeky—we love Star Wars, video games, 90s movies, and pop culture.
We work hard and with passion, but we also have a great time together. At Jotelulu, you’ll find a balance between work and fun, where teammates often become friends, and boredom is rare—there’s always something new, unexpected, and memorable happening.
Videos behind the scenes
Meet our team!
This is how we roll at events!
Our own event, the SUMMIT
What We Offer
At Jotelulu, we aim to create an environment where people can grow, enjoy what they do, and bring their best selves to work. That’s why we’ve designed a benefits package that reflects who we are, how we work, and what we value as a company.
Jotelulu Culture
Our culture is how we work, how we relate to one another, and how we build something meaningful together.
It’s not about “cool” values for a website — it’s about real behaviors we live every day: a positive atmosphere, accountability, trust, and effectiveness.
At Jotelulu, we are committed to:
A great working environment built on teamwork, optimism, joy and the drive to do things well.
Responsibility and ownership, because everyone knows what needs to be done and finds the way to make it happen.
Trust, as the foundation of teamwork and our relationships with partners.
Effectiveness, focusing on results and constantly challenging ourselves to ensure we’re on the right path.
Special Days
You’ll enjoy:
December 24th and 31st off,
Your birthday off — because we believe your day should be yours.
Competitive Salary
We offer a competitive salary aligned with the market and reviewed periodically to ensure fairness and recognition.
Continuous Learning
We support your professional growth through internal training, learning resources, and development plans tailored to your career path.
Private Health Insurance
You’ll have access to private health coverage, giving you peace of mind and support in your day-to-day life.
Informal Events
We believe in celebrating achievements, strengthening team bonds, and having fun along the way. We regularly organize informal events and activities to enjoy time together and reinforce our team spirit.
