The challenge
We are revolutionizing the cloud services landscape by delivering top-tier cloud solutions tailored for Small and Medium-sized Enterprises. As a Partner Success Engineer, you will be at the forefront of our partner interactions, ensuring they receive the highest level of technical support, guidance and enablement throughout their journey with us.
This role is crucial to our success because it directly impacts partner satisfaction, retention and growth. You will not only resolve technical issues, but also help partners understand, adopt and fully leverage our platform through proactive support, training and technical expertise.
You will act as a bridge between partners and internal teams such as Sales, Product and Engineering, contributing to continuous improvement through feedback, documentation and knowledge sharing.
If you are passionate about cloud technology, customer success and solving complex technical challenges while creating a unique partner experience, this role is for you.
Requirements that are important for us
- 3+ years of experience in a technical support or customer success role within the cloud services or technology sector.
- Strong understanding of cloud computing, networking and virtual infrastructure.
- Proficiency with Windows Server environments (2012–2025) and their main services.
- Microsoft Certifications (MCP, MCSE or equivalent) are required.
- Knowledge of LAN/WAN, VPNs and network security best practices.
- Experience with hypervisors such as VMWare, Hyper-V, etc.
- Ability to diagnose and solve complex technical issues quickly and efficiently.
- Excellent communication skills in Portuguese and Spanish, with the ability to explain technical concepts to non-technical audiences.
- Experience working with Jira and Confluence.
- Customer-focused mindset with strong empathy and communication skills.
- Comfortable working in fast-paced, dynamic environments where priorities can shift.
Key skills and expected impact
- Provide exceptional technical support to partners with timely and effective resolution of issues.
- Ensure smooth onboarding of new partners and proper understanding of the platform.
- Act as a liaison between partners and internal teams to relay feedback and improvement opportunities.
- Proactively monitor partner satisfaction metrics and improve overall partner experience.
- Troubleshoot complex technical problems related to cloud services and infrastructure.
- Document support cases, solutions and best practices clearly and accurately.
- Conduct training sessions, webinars and create resources to empower partners.
- Contribute to a culture of collaboration, communication and continuous improvement across teams.
Nice to have
- Knowledge of Linux system administration (LPIC-1, LPIC-2 or equivalent).
- Experience with monitoring systems such as Zabbix.
- Familiarity with AWS, Azure or Google Cloud platforms.
- Cisco certifications (CCNA, CCNP) and/or CompTIA Network+.
- Degree in Computer Science, Information Technology or related field.
- Additional language proficiency (English).
Tools
- Cloud platforms: AWS, Azure, Google Cloud
- Virtualization: VMWare, Hyper-V
- Operating systems: Windows Server (2012–2025), Linux
- Monitoring: Zabbix
- Networking: LAN/WAN, VPNs, network security practices
- Collaboration & documentation: Jira, Confluence
Ready to shake up the tech world? At Jotelulu, we’re on a mission to empower Technology Service Providers with our secure, all-in-one cloud platform. We unite automation, AI, and growth tools, giving our partners the freedom to scale fast, launch big ideas, and build their brand with confidence.
This is the perfect time to join us: the company is growing rapidly, the challenges are exciting, and each person has a real impact.
If you are passionate, ambitious and ready to help shape the future of cloud technology, we want to meet you. You will join a fun, fast-paced, collaborative, and agile team, helping us scale our platform to millions of users while building out Jotelulu’s own infrastructure and data centers with the latest technologies.
Life a Jotelulu
We’re passionate about technology, but we’re also a bit geeky—we love Star Wars, video games, 90s movies, and pop culture.
We work hard and with passion, but we also have a great time together. At Jotelulu, you’ll find a balance between work and fun, where teammates often become friends, and boredom is rare—there’s always something new, unexpected, and memorable happening.
Videos behind the scenes
Meet our team!
This is how we roll at events!
Our own event, the SUMMIT
What we offer?
At Jotelulu, we’re building something big, and we want you to be part of it.
We don’t do red tape or endless layers of approval. Here, ideas move fast, and your opinion actually counts.
We believe in flexibility and balance, because work is part of life, not the other way around. Whether you’re at home, in the office, or anywhere in between, what matters most is the impact you make.
You’ll join a team that’s growing and learning together, where challenges are real, but so are the opportunities to stretch your skills and shape your career path. We’ll give you the tools, the trust, and the feedback to help you keep moving forward.
Our culture is inclusive, friendly, and refreshingly down-to-earth. No suits, no egos, just a bunch of people who enjoy what they do and respect each other’s individuality.
We also take care of the essentials: access to quality healthcare, a transparent feedback culture (including regular 1:1s and performance reviews), and open communication through company-wide updates.
We also take care of your well-being:
– Private health insurance with access to a top-tier medical network.
– A friendly, inclusive culture where everyone can be themselves.
– Casual dress code (yes, t-shirts and sneakers are perfectly fine).
– Team gatherings and informal events to celebrate milestones and recharge together.
– We would love to hear from you and have the opportunity to work together.
