Managing Local Printers and the Universal Printer on the Remote Desktop

In this tutorial, you will find out how to use the Printers section on the Jotelulu platform to manage local printers on your remote desktop.

Integrating local printers with remote environments (such as VDI, DaaS or remote desktops) can often cause a headache for system administrators. At Jotelulu, we have automated the process as much as we possibly can, and the remote desktop service identifies local printers itself and then automatically maps them. In this tutorial, you will learn how you can manage your local printers and use them on the remote desktop.

 

What options are available in the Printers section?

 

Before you begin​:

To successfully complete this tutorial, you will need:

Step 1. Open the Printer section:

On the main dashboard, click on the top of the Remote Desktop card (1).

Step 1. Open the remote desktop subscription page to change printer settings
Step 1. Open the remote desktop subscription page to change printer settings

Once on the Remote Desktop subscription page, click on the Printers section (2) in the left-hand menu.

Step 1. Open the Printers section on the Remote Desktop subscription page
Step 1. Open the Printers section on the Remote Desktop subscription page

 

Step 2. Manage your printers

Once you have opened the Printer section, you will a colour indicator showing the status of the printer spooler service:

  • Green – Running.
  • Grey – Retrieving service status. This tends to only be temporary whilst the platform is retrieving data from the printer spooler service.
  • Red – Stopped.

If the indicator is red or stays grey for more than 20 seconds, you can restart the service by clicking on the Restart (3) button.

Step 2. Restart the printer spooler service if stopped
Step 2. Restart the printer spooler service if stopped

 

Below the service status indicator is the option to “Map user’s local printers” (4), which is set to OFF by default. We recommend integrating any local printers using the Universal Printer tab (5) below.

 

Step 2. Mapping local printers in the Universal Printer tab
Step 2. Mapping local printers in the Universal Printer tab

By expanding this tab, you will be able to:

  • Set the default response when the universalprinter is selected (6):
    • Show a dialogue box containing the user’s local printers.
    • Print directly from the user’s pre-set printer.
  • Manage theprinter queue (7). Sometimes, an error can cause a document to halt the printer queue. In this tab, you can remove any problematic documents from the queue.
Step 2. Set the default printer settings and manage the printer queue
Step 2. Set the default printer settings and manage the printer queue

Summary:

Managing printers on virtual environments can often pose problems for system administrators. The Jotelulu remote desktop service automatically identifies local printers and also offers the option to manage them through the platform. In this tutorial, you have learnt how to set the default printer settings, restart the printer spooler service and manage your printer queues.

We hope that this tutorial has been useful for you. If you need any more information, please write to us at platform@jotelulu.com and we will be happy to help.

Categorias:Desktop Remoto