Basic TSPrint Configuration

In this tutorial, you will learn how to configure TSPrint on your remote desktop to avoid the common problems that can occur when using printers on remote environments.

How to configure TSPrint on your remote desktop

Before you get started​

To successfully complete this tutorial and configure TSPrint on your remote desktop, you will need:

• To be registered with an organisation on the Jotelulu platform and have logged in.
• To have registered for a Remote Desktop subscription.

Part 1 – Reviewing the printers that you wish to map

Before you start, you need to know which local printers you are going to want to use on your remote desktop.

To do this, open the Control Panel and then click on Hardware and Sound > View devices and printers (1).

Next, identify the printers that you want to map on your remote desktop using TSPrint (2).

Part 2 – Installing TSPrint

Next, you need to open your remote desktop, open your web browser and enter the following URL to load the TSPrint download page:

https://www.terminalworks.com/remote-desktop-printing/downloads

NOTE: Alternatively, you can type “TSPrint” in your search engine and find the page that way.

You will see two versions available to download. You should choose the Server version.

Once downloaded, launch the installer as an administrator.

Next, select your desired language (4) and click on “OK”.

In the next window, simply click on “Next”.

Next, you need to accept the license agreement (5). As always, we recommend that you read it in full first.

The next window will inform you that the pack contains the Server version of TSPrint. Click on “Next” to continue.

At this point, you need to choose a folder in which to install TSPrint (6).

And lastly, you will see a short summary of your chosen options. Click on “Install” (7).

At this point, you will see a progress bar as the program is installed. How long this takes will depend on your server, but it should normally only take a couple of minutes.

Once the installation is complete, you will see a message informing you that the program has been installed successfully. Click on “Finish” to close the installer and begin using the program.

Part 3 – Configuring TSPrint

Now that you have installed the program, you simply need to configure it correctly to achieve the best results and avoid any future printing issues.

To do this, locate the Terminal Works folder in your start menu and click on Server options.

In the window that appears, you need to first select how printers will be mapped for each user. Under the setting “Select default printer for all users” (8), choose “Select printer”. On the other side of the screen, you can choose which printer drivers TSPrint will use (9).

The next step is quite important as it will prevent the majority of problems that often occur in remote environments.

Click on the “Redirection” tab and tick the checkbox “Use Unique ID For Printer In Printer Name” (10). This will prevent random IDs from being generated for each session that could cause problems with the printer.

When you click on this checkbox, a message will appear saying, “Printer name with unique id instead of the session id may cause conflicts if users are logged into multiple sessions”. Simply click on “OK” (11).

Lastly, it is important to mention that the free license for TSPrint only lasts for 25 days. To obtain a full license, find the Terminal Works folder in the start menu and click on “TSPrint License Registration”.

In the window that appears, you can:

• Load a license file.
• Buy a license.
• See the number of connected users.

NOTE: Once you have completed all these steps, we recommend exiting the remote desktop and starting a new session to refresh the printer settings.

Now all that remains is to check that your mapped local printers appear on your remote desktop.

NOTE: If you cannot see your printers, it could be that the printer settings have not refreshed properly. Try exiting from the remote desktop and reconnecting.

Conclusions and next steps:

At Jotelulu, we understand that many companies need to use local printers via their remote desktop. In this tutorial, you have learnt how to configure TSPrint, a remote desktop tool that allows you to easily manage your local printers.

We hope that you have found this tutorial useful. If you have any questions or require further assistance, please don’t hesitate to write to us at plataforma@jotelulu.com so that we can help you.