Extended support hours at weekends

Our Partner Success team is now available at weekends too!

At Jotelulu, we continue working to offer you a more agile, personal and available service. That is why we are delighted to announce that, from 7 June 2025, our Partner Success team is also available at weekends for non‑critical queries, requests and issues.

This means that the new support hours are as follows:

• Monday to Friday, from 08:00 to 20:00 [GMT +1].
• Saturday and Sunday, from 09:00 to 18:00 [GMT +1].

Until now, this service was only available from Monday to Friday, but it is clear that your customers’ business does not always follow the calendar, that weekends are often a good opportunity for migrations or specific maintenance tasks, and that sometimes certain configurations or restorations may require our help on a Saturday or Sunday. For all these reasons, the support hours have been extended. We want to be by your side on those days too.

The new timetable has already been published on our contact page.

With this in mind, we want you to count on us at all times, so we hope that this extended timetable proves useful and of interest. For more information, please do not hesitate to contact our team by email at platform@jotelulu.com and/or by phone on (+34) 911 333 710.

LET’S GO!