The challenge
As a Partner Success Engineer for the French market, you’ll play a key role in ensuring our partners successfully adopt and use our cloud platform. Your mission will be to provide high-quality technical support, guide partners through their journey, and help them maximize the value of our services, directly impacting customer satisfaction, retention, and growth.
You’ll be part of a team focused on delivering an excellent partner experience, combining technical expertise with a strong customer-centric approach. Together, you’ll support onboarding, resolve technical issues, and proactively educate partners through training sessions and continuous guidance, ensuring they fully understand and benefit from the platform.
Collaboration will be essential. You’ll work closely with Sales, Product, and Engineering teams to share partner feedback, report issues, and contribute to continuous improvement. You’ll also act as a liaison between partners and internal teams, ensuring alignment and helping evolve the platform based on real partner needs.
Requirements that are important for us
We are looking for a Partner Success Engineer with a strong technical background, customer-focused mindset, and the ability to support and guide partners in a fast-paced environment.
Relevant experience and expected outcomes:
- 3+ years of experience in technical support or customer success roles, preferably in cloud or technology environments.
- Supporting partners with technical issues, ensuring timely and effective resolution.
- Onboarding new partners and guiding them through platform adoption.
- Diagnosing and solving complex technical problems related to cloud services and infrastructure.
- Working in fast-paced environments, adapting to changing priorities.
- Collaborating cross-functionally with Sales, Product, and Engineering teams.
Key skills and expected impact:
- Provide exceptional technical support, ensuring high partner satisfaction and retention.
- Communicate effectively in French, explaining technical concepts to non-technical audiences.
- Proactively educate and empower partners to maximize platform usage.
- Demonstrate strong problem-solving skills to resolve complex issues efficiently.
- Work collaboratively across teams, contributing to continuous improvement and partner success.
- Show empathy, flexibility, and a strong service-oriented mindset.
Tools
- Cloud platforms such as AWS, Azure, or Google Cloud.
- Windows Server environments (2012–2025) and Linux systems.
- Virtualization technologies such as VMware and Hyper-V.
- Networking and security environments (LAN/WAN, VPN).
- Monitoring tools such as Zabbix.
- Collaboration and ticketing tools such as Jira and Confluence.
- Certifications such as Microsoft (MCP, MCSE), Cisco (CCNA, CCNP), or CompTIA Network+.
About us
Ready to shake up the tech world? At Jotelulu, we’re on a mission to empower Technology Service Providers with our secure, all-in-one cloud platform. We unite automation, AI, and growth tools, giving our partners the freedom to scale fast, launch big ideas, and build their brand with confidence.
This is the perfect time to join us: the company is growing rapidly, the challenges are exciting, and each person has a real impact.
If you are passionate, ambitious and ready to help shape the future of cloud technology, we want to meet you. You will join a fun, fast-paced, collaborative, and agile team, helping us scale our platform to millions of users while building out Jotelulu’s own infrastructure and data centers with the latest technologies.
Life a Jotelulu
We’re passionate about technology, but we’re also a bit geeky—we love Star Wars, video games, 90s movies, and pop culture.
We work hard and with passion, but we also have a great time together. At Jotelulu, you’ll find a balance between work and fun, where teammates often become friends, and boredom is rare—there’s always something new, unexpected, and memorable happening.
Videos behind the scenes
Meet our team!
This is how we roll at events!
Our own event, the SUMMIT
What We Offer
At Jotelulu, we aim to create an environment where people can grow, enjoy what they do, and bring their best selves to work. That’s why we’ve designed a benefits package that reflects who we are, how we work, and what we value as a company.
Jotelulu Culture
Our culture is how we work, how we relate to one another, and how we build something meaningful together.
It’s not about “cool” values for a website — it’s about real behaviors we live every day: a positive atmosphere, accountability, trust, and effectiveness.
At Jotelulu, we are committed to:
A great working environment built on teamwork, optimism, joy and the drive to do things well.
Responsibility and ownership, because everyone knows what needs to be done and finds the way to make it happen.
Trust, as the foundation of teamwork and our relationships with partners.
Effectiveness, focusing on results and constantly challenging ourselves to ensure we’re on the right path.
Special Days
You’ll enjoy:
December 24th and 31st off,
Your birthday off — because we believe your day should be yours.
Competitive Salary
We offer a competitive salary aligned with the market and reviewed periodically to ensure fairness and recognition.
Continuous Learning
We support your professional growth through internal training, learning resources, and development plans tailored to your career path.
Private Health Insurance
You’ll have access to private health coverage, giving you peace of mind and support in your day-to-day life.
Informal Events
We believe in celebrating achievements, strengthening team bonds, and having fun along the way. We regularly organize informal events and activities to enjoy time together and reinforce our team spirit.
