The challenge
As a Technical Customer Success professional within the Partner Success team, you will play a key role as the first point of contact for our partners, supporting them in their day-to-day operations with Jotelulu and helping them move forward in an agile, clear, and effective way. Your mission will be to quickly understand their context, respond to their needs, and directly contribute to improving their experience, driving their growth, and strengthening their relationship with the platform.
You will be part of a structure where you are on the front line of partner interaction, combining direct support, technical judgment, and a consultative approach. You will be a key figure in handling calls, resolving functional and technical queries, and guiding partners both in problem-solving and in identifying opportunities for improvement and better usage.
You will be responsible for providing support and guidance on the platform, helping partners design solutions within Jotelulu, whether in terms of sizing, configuration, or service selection. You will have the opportunity to act autonomously in resolving cases that do not require escalation, bringing operational agility and delivering a high-quality, close-to-the-customer support experience.
Collaboration will be essential. You will work cross-functionally with technical and product teams to escalate and follow up on cases when necessary, ensuring smooth communication through to resolution. Additionally, you will contribute to identifying improvements suggested by partners and channeling them internally, helping to evolve both the platform and team operations.
You will also play an important role in the growth and development of the partner base, identifying opportunities for usage, improvement, upsell, and retention. We are looking for someone with a problem-solving mindset, strong prioritization skills, and a clear ability to build trust from the very first interaction—especially in phone conversations.
Requirements that are important for us
We are looking for a Technical Customer Success professional with experience in supporting clients or partners in technical environments, capable of combining operational agility, technical judgment, and communication skills to guide partners in their daily operations and help them get the most out of the platform.
Relevant experience and expected outcomes
- 2–5 years of experience in roles involving direct contact with clients or partners, especially over the phone
- Experience in technical environments such as IT support, systems, presales, or MSPs
- Ability to quickly understand the partner’s context and identify whether there is a question, an issue, or an opportunity
- Experience resolving functional and technical queries directly and effectively
- Ability to help design solutions on the platform, including sizing, configuration, and service selection
- Experience coordinating with technical teams when escalation is required and following cases through to resolution
- Ability to prioritize effectively based on partner impact and business context
- Experience identifying unspoken needs and proposing improvements, alternatives, or new usage opportunities
- Contribution to improving partner experience, increasing upsell, and reducing downsell
Key skills and expected impact:
- Ability to build trust from the first interaction and structure conversations clearly and effectively
- Direct, approachable, and solution-oriented communication
- Ability to understand technical needs and translate them into concrete, actionable solutions
- Mental agility to handle new situations and provide quick, well-reasoned responses
- Strong prioritization skills and ability to manage volume in dynamic environments
- Partner-oriented mindset with a focus on delivering value in every interaction
- Ability to identify opportunities for improvement, growth, and platform adoption
- Comfortable working cross-functionally with technical and product teams
- Proactive, autonomous, and practical mindset to move forward without unnecessary bureaucracy
Nice to Have
- Experience working with partners, channel, or resellers
- Experience in technical presales or in commercial support with a technical component
- Knowledge or previous experience with cloud platforms or virtualized environments
- Familiarity with Windows Server environments, VPNs, and Remote Desktop
- Comfort working in high-call-volume, fast-paced environments
Tools
- Phone as the main communication channel with partners
- Jotelulu platform and related services
- Ticketing, tracking, and case management tools
- Windows Server environments, VPNs, and Remote Desktop
- Internal documentation and knowledge tools
- Coordination channels with technical, product, and other internal teams
About us
Ready to shake up the tech world? At Jotelulu, we’re on a mission to empower Technology Service Providers with our secure, all-in-one cloud platform. We unite automation, AI, and growth tools, giving our partners the freedom to scale fast, launch big ideas, and build their brand with confidence.
This is the perfect time to join us: the company is growing rapidly, the challenges are exciting, and each person has a real impact.
If you are passionate, ambitious and ready to help shape the future of cloud technology, we want to meet you. You will join a fun, fast-paced, collaborative, and agile team, helping us scale our platform to millions of users while building out Jotelulu’s own infrastructure and data centers with the latest technologies.
Life a Jotelulu
We’re passionate about technology, but we’re also a bit geeky—we love Star Wars, video games, 90s movies, and pop culture.
We work hard and with passion, but we also have a great time together. At Jotelulu, you’ll find a balance between work and fun, where teammates often become friends, and boredom is rare—there’s always something new, unexpected, and memorable happening.
Videos behind the scenes
Meet our team!
This is how we roll at events!
Our own event, the SUMMIT
What We Offer
At Jotelulu, we aim to create an environment where people can grow, enjoy what they do, and bring their best selves to work. That’s why we’ve designed a benefits package that reflects who we are, how we work, and what we value as a company.
Jotelulu Culture
Our culture is how we work, how we relate to one another, and how we build something meaningful together.
It’s not about “cool” values for a website — it’s about real behaviors we live every day: a positive atmosphere, accountability, trust, and effectiveness.
At Jotelulu, we are committed to:
A great working environment built on teamwork, optimism, joy and the drive to do things well.
Responsibility and ownership, because everyone knows what needs to be done and finds the way to make it happen.
Trust, as the foundation of teamwork and our relationships with partners.
Effectiveness, focusing on results and constantly challenging ourselves to ensure we’re on the right path.
Special Days
You’ll enjoy:
December 24th and 31st off,
Your birthday off — because we believe your day should be yours.
Competitive Salary
We offer a competitive salary aligned with the market and reviewed periodically to ensure fairness and recognition.
Continuous Learning
We support your professional growth through internal training, learning resources, and development plans tailored to your career path.
Private Health Insurance
You’ll have access to private health coverage, giving you peace of mind and support in your day-to-day life.
Informal Events
We believe in celebrating achievements, strengthening team bonds, and having fun along the way. We regularly organize informal events and activities to enjoy time together and reinforce our team spirit.
