{"id":76729,"date":"2025-07-03T13:19:01","date_gmt":"2025-07-03T11:19:01","guid":{"rendered":"https:\/\/jotelulu.com\/en-gb\/blog\/"},"modified":"2025-12-10T12:59:38","modified_gmt":"2025-12-10T11:59:38","slug":"partner-success-weekend-support","status":"publish","type":"post","link":"https:\/\/jotelulu.com\/en-gb\/blog\/partner-success-weekend-support\/","title":{"rendered":"Extended support hours at weekends"},"content":{"rendered":"<p><strong>Our Partner Success team is now available at weekends too!<\/strong><\/p>\n<p>At Jotelulu, we continue working to offer you a more <strong>agile<\/strong>, <strong>personal<\/strong> and <strong>available<\/strong> service. That is why we are delighted to announce that, from 7 June 2025, our Partner Success team <strong>is also available at weekends<\/strong> for non\u2011critical queries, requests and issues.<\/p>\n<p>This means that <strong>the new support hours<\/strong> are as follows:<\/p>\n<ul>\n<li><strong>Monday to Friday, from 08:00 to 20:00 [GMT +1].<\/strong><\/li>\n<li><strong>Saturday and Sunday, from 09:00 to 18:00 [GMT +1].<\/strong><\/li>\n<\/ul>\n<p>Until now, this service was only available from Monday to Friday, but it is clear that <strong>your customers\u2019 business<\/strong> does not always follow the calendar, that weekends are often <strong>a good opportunity<\/strong> for migrations or specific maintenance tasks, and that sometimes <strong>certain configurations or restorations<\/strong> may require our help on a Saturday or Sunday. For all these reasons, the support hours have been extended. <strong>We want to be by your side on those days too.<\/strong><\/p>\n<p>The new timetable has already <strong>been published<\/strong> on our <a href=\"https:\/\/jotelulu.com\/en-gb\/contact\/\">contact page<\/a>.<\/p>\n<p>With this in mind, we want you to count on us at all times, so we hope that this extended timetable proves <strong>useful<\/strong> and <strong>of interest<\/strong>. For more information, please do not hesitate to contact our team by email at <a href=\"mailto:platform@jotelulu.com\">platform@jotelulu.com<\/a> and\/or by phone on (+34) 911 333 710.<\/p>\n<p><strong>LET\u2019S GO!<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our Partner Success team is now available at weekends too! At Jotelulu, we continue working to offer you a more agile, personal and available service. That is why we are delighted to announce that, from 7 June 2025, our Partner Success team is also available at weekends for non\u2011critical queries, requests and issues. This means [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":68386,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[278],"tags":[],"class_list":["post-76729","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cloud-and-systems"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Extended support hours at weekends - Jotelulu<\/title>\n<meta name=\"description\" content=\"Partner Success now available weekends too! Mon-Fri 08:00-20:00, Sat-Sun 09:00-18:00 [GMT+1]. 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