In this tutorial, you will quickly learn how to use the Cloud PBX service and all its main features. We will take a look at how to manage extensions, create voice recordings, set availability (calendars) and analyse calls.
The Cloud PBX service is very easy to configure and is designed to help small IT companies significantly enhance their customer communications. The aim is to provide our partners with VoIP telephony with all the functionality of a real call centre. This way, you can make your customer service much more professional in a decentralised and mobile way.
Once you have subscribed to the Cloud PBX service, a card will appear on the main dashboard. To find out how to subscribe, have a look at the tutorial entitled: How to Deploy a Cloud PBX on Jotelulu.
Click on the Cloud PBX card on the main dashboard to view details about the service
The platform is designed in such a way that each Cloud PBX represents a single tenant deployed by the organisation.
To manage your virtual call centre service, simply click on the top of the corresponding card on the main dashboard. Then, the Cloud PBX page will open, showing a summary of your service, as shown in the image below.
Overview of the Cloud PBX summary page
The Extensions section allows you to register extensions and link them to individual users. Here, you can also activate a voicemail inbox for each extension, set up call diverts and link an external number (DDI).
Create extensions for your cloud PBX and link them to individual users
The Voice Recordings and Music section allows you to create and manage audio recordings to be used as part of your call flows. These audio recordings can be recorded directly onto the platform, uploaded as a file or generated from text.
Create and manage audio recordings for your cloud pbx
The CDR (Call Detail Record) section allows you to see call records, including the date and time that they were received, the extension that handled them and the duration of the call. Here, you will find all information about every call.
Monitor your consumption of minutes and all incoming and outgoing calls
By registering for the Cloud PBX service, you can deploy a specific tenant for your organisation. This will allow you to monitor and control all matters relating to extensions, audio recordings, availability calendars or call flows. In this tutorial, you have learnt a little about how the Cloud PBX service works on Jotelulu.
Now that you have completed this tutorial, you may have some questions or be curious to learn more about the Cloud PBX service. If so, have a look at the following tutorials that may be of interest to you:
Categories: Centralita virtual