A little background

Who exactly are we?

Our story is the one of a group of Cloud and technology enthusiasts who always had a clear goal: make things much easier for tech companies. Since no one was really stepping up to fill that gap in Spain’s Cloud sector, we figured—why not build our own product?

We started small, and now we’re over 130 people and still growing. Today, Jotelulu’s products are used in thousands of offices and businesses in retail, construction, industry, hospitality, transportation, and more, across over 8 countries in Europe and the Americas.

Every step we take is driven by the desire to do things better, bring something new, and shake things up—because that’s the only way innovation truly has meaning.

The challenge

What are we up to these days?

We’re scaling at high speed—and we know that partner experience is what defines long-term success. That’s why we’re looking for someone to lead our international support function and ensure it grows with quality, consistency, and purpose.

We’re building a Partner Success team that is agile, technically solid, and laser-focused on results. This is a high-impact role that sits at the intersection of support, product, and business. You’ll be managing a distributed team across Spain, France, and Portugal, helping them thrive in a fast-paced environment while always keeping our partners happy and supported.

The role

What are we looking for?

We’re hiring a Partner Success Engineer Manager – Technical Support, a hands-on leader with a strong technical foundation and an even stronger sense of responsibility for people and performance. You’ll manage our international Partner Success Engineering team and ensure our partners receive top-tier support in every interaction.

This role is all about driving excellence through people. You’ll oversee operations, coach your team, optimize workflows, and contribute to strategic decisions around support and customer experience. You’ll also be the voice of our partners internally—making sure what matters to them is reflected in how we work and what we build.

We move fast and work hard. We’re looking for someone with the energy, commitment, and resilience to keep up with that pace—someone who thrives when things get intense and brings clarity when they get complex.

What will make us fall in love with you as a candidate?

It will be a perfect match if…

• You’re a people-first manager. You know how to build, grow, and retain technical teams across borders—always with empathy, direction, and high expectations.
• You take ownership. You don’t wait to be told what to do. You proactively improve processes, raise issues, and make decisions with confidence.
• You’re fast, but thorough. You balance urgency and quality—moving with speed but never cutting corners when it comes to service or communication.
• You’re always available when needed. You know that leading a support team sometimes means jumping in at unexpected times. You’re reliable and resilient, and your team feels supported.
• You make complexity feel simple. Whether it’s a tricky technical incident or a team performance issue, you bring structure and clarity.
• You think global, act local. You understand how to unify processes across regions (Spain, France, Portugal) while adapting to local needs.
• You lead with purpose. You care about metrics, yes—but even more about people, context, and long-term value.

Requirements that are important for us

Please, only apply if you match these.

• Experience. 7+ years in technical support or customer success, with at least 3 years managing international or regional teams. Experience in cloud services or B2B tech environments is a strong plus.
• People management. Demonstrated ability to coach, mentor, and grow high-performing technical teams across different cultures and time zones.
• Technical expertise. Deep understanding of infrastructure, Windows administration, virtualization (VMware, Hyper-V), and networking.
• Languages. Fluency in Spanish and English is required (French and Portuguese are a plus).
• Communication. Clear, calm, and persuasive communicator—both verbally and in writing.
• Data-driven mindset. Comfortable using KPIs to track team performance and inform strategic decisions.
• Resilience & adaptability. Able to prioritize, pivot, and perform under pressure. You don’t get overwhelmed—you get organized.ntals and troubleshooting.

What we offer

• Hybrid remote model (50-50 per year). 2 days at home, 3 in the office. A healthy balance that gives you freedom while helping us build a strong team culture. (July, August and Christmas Holliday full remote)
• Competitive salary: with a career path designed to help you grow.
• Holidays. 23 days (workdays) per year + December 24 and 31 + your birthday (we want you to enjoy your day!)
• Schedule. Flexible starting hour every day. Fridays, as well as July and August, come with reduced working hours so you can enjoy more free time.
• Training budget. You’ll have €500 per year to invest in your professional development.
• Private Medical Insurance.
• Meal Card.
• Our Space. A beautiful office overlooking Plaza España, right in the heart of Madrid and well connected to the entire city.

Ready to apply?

If you’re a committed leader who thrives in fast-paced environments, loves working with international teams, and believes great support can drive real business impact—we’d love to meet you.

We look forward to getting to know you!